Shipping & Returns
We take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please ensure you have read and understood our online Return Policy, Refund Policy, and Returns Process below. All items are shipped through USPS. If you need your item(s) ASAP- please contact firstname.lastname@example.org and we will do our best to make it happen.
RETURNS POLICY: We are happy to offer customers store credit (in the form of a gift voucher) to the value of the returned item(s), on change-of-mind purchases if the returned item(s) is received:
• Within 10 business days of ordering (the date your order was placed);
• In the original purchase condition- unworn, unused, unwashed and undamaged;
• With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
Please make your purchase carefully as we do not provide refunds, or cover the cost of return shipping unless an item is deemed faulty.
REFUND POLICY: All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.
RETURNS PROCESS: In the unfortunate situation where you would like to return your product due to change-of-mind or manufacturing fault, please contact email@example.com to start the Return Process. Please do not return the product without first contacting our Customer Service Team. We cannot guarantee any refund or return credit if this process is not followed.
CUSTOM SHOES/GEAR: All sales are final