Shipping & Returns / FAQ’s
We take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please ensure you have read and understood our online Return Policy, Refund Policy, and Returns Process below. All items are shipped through USPS. If you need your item(s) ASAP- please contact hello@taylorreeve.com and we will do our best to make it happen. We are not responsible for lost packages.
RETURNS POLICY: We are happy to offer domestic customers store credit (in the form of a gift voucher) to the value of the returned item(s), on change-of-mind purchases if the returned item(s) is received:
• Within 10 business days of receiving your shoes;
• In the original purchase condition- unworn, unused, unwashed and undamaged;
• With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
** If you are an international customer, unfortunately we cannot accept returns due to shipping being so pricey.
Please make your purchase carefully as we do not provide refunds, or cover the cost of return shipping unless an item is deemed faulty.
REFUND POLICY: All products are individually quality checked before leaving our warehouse, shipped in protective packaging and delivered with a trusted shipping provider. On the rare occasion an item is deemed faulty due to manufacturing fault or defect, we are happy to provide a refund of the total purchase amount, or where possible provide a replacement product.
RETURNS PROCESS: In the unfortunate situation where you would like to return your product due to change-of-mind or manufacturing fault, please contact hello@taylorreeve.com to start the Return Process. Please do not return the product without first contacting our Customer Service Team. We cannot guarantee any refund or return credit if this process is not followed.
CUSTOM PAINTED SHOES/GEAR: All sales are final. If your custom painted shoes do not fit, please email hello@taylorreeve.com
FREQUENTLY ASKED QUESTIONS:
WHEN WILL MY ORDER SHIP?
All printed Taylor Reeve shoes will be shipped within 7 business days. Your invoice will be updated with a tracking number as soon as it ships. All custom painted Taylor Reeve shoes or products may take up to 4-6 business weeks. Please do not email asking where your order is. If there is a problem or I have a question, I will reach out to you.
HOW DO I KNOW WHAT SIZE I AM?
Taylor Reeve printed shoes only come in whole sizes. I would recommend ordering your usual size. If you are a half size, I would recommend ordering down. For example: I wear a 9.5 in tennis shoes, and a 9 in all TR Shoes- except the JAWSOME high heels: Those run big and I wear an 8 in those.
For CUSTOM PAINTED Taylor Reeve shoes, these run small and only come in whole sizes. I would recommend ordering UP if you are a half size. For example: I wear a 9.5 in tennis shoes, in custom painted TR shoes I wear a 10.
DO YOU TAKE CUSTOM REQUESTS?
Yes! Almost anything is possible, email me at hello@taylorreeve.com to discuss!
CAN YOU CHANGE THE HEEL HEIGHT?
Unfortunately no, I cannot change the heel height.
WHAT IS THE DIFFERENCE BETWEEN TAYLOR REEVE SHOES AND CUSTOM PAINTED TAYLOR REEVE SHOES?
Taylor Reeve shoes are printed, manufactured, and ready to ship. That is also why there is a price difference. Custom Taylor Reeve shoes are one of a kind, hand painted, and made to order. I use another brand of shoes to paint on, so they will come in a different box. I use the box as a paint palette, so the paint I used to create your shoes, is actually on the box.. which is really cool to see. Custom orders may take up to 4-6 business weeks.
CAN I SHIP YOU A PAIR OF SHOES TO PAINT ON?
Yes! Please email hello@taylorreeve.com to discuss.
DO YOU TAKE COMMISSIONS FOR ARTWORK ON CANVAS?
Yes! Please email hello@taylorreeve.com to discuss.
I DON’T SEE MY SHOE SIZE?
If you don’t see your shoe size, it means that the size is sold out. However, sometimes I am able to find a pair. Please email hello@taylorreeve.com if this is the case.
I’M LOOKING FOR A CERTAIN ‘TAYLORSAYS’ SHOE… CAN YOU MAKE IT?
Unfortunately, I am no longer affiliated with TaylorSays. If there is a specific TS shoe you are looking for, I would recommend searching on PoshMark or Ebay.
WHY IS SHIPPING SO MUCH FOR INTERNATIONAL?
Shipping internationally is pricey, I know :( The reason why is because it comes with a tracking number, and is shipped with ‘priority’. Which means that it will get to you faster. Hopefully I can find a solution for this soon.
DO YOU DO WHOLESALE?
No, not at the moment.
Please understand that I am a one woman show. From painting, designing, working on the website, taking photos, shipping, customer service, etc… it’s just me. I am doing my best and will get back to you as soon as possible.
xox
Taylor